Orders
You'll receive a tracking link by email as soon as your order ships. You can also view order status anytime from your Account page.
If your order hasn't shipped yet, contact us right away and we'll do our best to adjust it. Once an order ships, it can no longer be changed.
We accept all major credit cards including Visa, Mastercard, and American Express, processed through a secure, encrypted checkout.
Shipping
Orders are processed within 1–2 business days and arrive within 3–5 business days via standard shipping. Expedited options are available at checkout.
Yes — all orders over $75 ship free via standard delivery within the contiguous United States.
Not yet — we currently ship within the United States only. We're working on expanding our shipping regions.
Returns
For hygiene and safety reasons, intimate products are final sale once opened. Unopened, unused items in original packaging may be returned within 30 days of delivery.
Contact us within 14 days of delivery with photos of the issue, and we'll arrange a replacement or refund at no cost to you.
Approved refunds are issued to your original payment method within 5–7 business days of us receiving your return.
Product Questions
Yes — body-safe materials are a baseline requirement for every product we carry. Specific materials and care instructions are listed on each product page.
Care instructions vary by product and are listed in the "How To Use" section of each product page. As a general rule, clean with mild soap and water after each use.
Our "New To This" edit and Introduction Bundle are designed exactly for this — gentle starting points with built-in guidance.
Discreet Packaging
Never. Every order ships in plain, unbranded outer packaging with no indication of contents.
A discreet, neutral billing descriptor — never "Afterglow Co." or any product names.
No. Your order details are only ever visible to you and our fulfillment team, who are bound by strict privacy practices.
Account Support
No — guest checkout is available. Creating an account simply makes it easier to track orders and save addresses for next time.
From the account sign-in screen, select "Forgot password" and follow the emailed link to set a new one.
Contact us and we'll process your deletion request within 30 days, in line with our privacy commitments.
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